Returns and Exchanges

What is your return/exchange policy?

We stand behind our products 100 percent. If for any reason you are not happy with your purchase within 45 days of the sale, contact customer service at 503-253-8837 to make arrangements for a return or exchange. Customer service will get your contact information, gather information about the original sale, and determine the reason for return or exchange. At that point you will be assigned an RMA (Return Merchandise Authorization) number, and will be given instruction on how to ship the product back to us. Any parts that have been used, modified, painted, cut, bent or otherwise rendered unsaleable will not be eligible for any refund or exchange credit.

Some custom made parts, custom color matched & painted parts, or parts modified by us per your request will not be eligible for return or exchange unless they do not meet the requirements of the custom specification.

We will only pay return shipping charges if we sent the wrong item or the item sent was defective. If you are making an exchange because you would like a different size, style or color, you will be charged for shipping on your exchange.

We will not be responsible for, or reimburse, shipping charges incurred if you do not ship using the method specified by customer service.

Where do I ship my return or exchange?

Returns and exchanges must be mailed to:

Simplicity Tool Corporation

ATTN: ProSiding Returns, RMA# ________

10330 NE Marx Street

Portland, OR 97220

How should I ship my return or exchange?

Pack and seal your box securely, in the original package if possible. To be properly processed, your return shipment must have an RMA (Return Merchandise Authorization) number clearly written on the outside of the box, or as part of the mailing label. You will be issued an RMA number by customer service when you call to arrange the return.

When will my credit card be refunded?

Once your package has been received, your refund or exchange will be processed within 3-5 business days. If there is a refund due, a credit will be issued in the original form of payment. Depending on the time elapsed, it may be necessary for us to contact you for the original payment information, as we do not keep any credit card data on file. If we have trouble contacting you it may delay your credit, so please be sure and provide good contact information when you call. The credit may not show up until your credit card's next monthly billing cycle. You will be notified via email to the address listed on your order when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

How do I return a defective product?

We want you to be 100% happy with everything you purchase from You may return any item within 45 days of purchase, so please be sure to inspect your product as soon as possible after it arrives. For damages, please contact customer service immediately by calling 503-253-8837. If damaged items are returned without calling for authorization, return shipping will not be refunded.

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